Dea Kudibal offers a 14 day return policy from the day you receive your goods. Dea Kudibal does not refund costs for shipment in case of return.
Dea Kudibal is not responsible for goods damaged in transit. Please note that you shall bear the cost of returning the product unless the product was mistakenly delivered to you or if the product was already damaged when it was delivered to you.
Items have to be sent to the following address:
Dea Kudibal A / S
Herluf Trolle Street 23
1052 Copenhagen K
In the return package, simply fill out and enclose the return form that you received with the package.
We will do our best to refund the money within 1-2 working days after receipt. The money will be credited to the card used to make the purchase.
Important info // WE ARE MOVING
We are moving into our new beautiful Dea Kudibal Showroom & Office on: Thursday and Friday the 22nd and 23rd of March, so these two days our office will be closed. Unfortunately we don’t have any possibility of sending out webshop orders this week, but can send again from Monday the 26th of March.
Our new address is:
Dea Kudibal A/S
Dampfærgevej 3, 2nd floor
In case you receive an item you did not purchase, please contact costumer service at email@example.com, then we will make sure that you receive the right item without any freight cost.
COMPLAINTS & CLAIMS
All products are covered by the Danish Sale of Goods Act rules for 24 month warranty. The warranty means that you as a customer can complain about defects in the goods, that have occurred within 24 months after purchase. The warranty does not cover when errors or damages caused by misuse, lack of maintenance or normal wear and tear.
For complaints, defects or missing deliveries please contact the customer service at firstname.lastname@example.org Please send your claimed product and a copy of your receipt and Costumer service will evaluate the claim as soon as we receive the product.
Dea Kudibal A/S
Herluf Trolles Gade 23
1052 København K