Delivery & Returns

Delivery

Fast delivery is important for us, which is why we try to ship all parcels within 1-3 working days.

 

We ship worldwide.

US & Malaysia EUR 30

All other countries* EUR 20

* For Germany & Austria, UK and Norway please order from our country specific websites.

Fast delivery is important for us, which is why we try to ship all parcels within 2-5 working days. You are always welcome to contact us for accurate information about your order. If a problem should occur with your order, we will contact you directly by e-mail.

 

All orders are shipped from our warehouse in Denmark.

 

If you order from a country outside the EU please note that local import charges (customs duty, sales tax) may occur. The customer is responsible for the payment of import duty, taxes or other import fees. The countrys customs may delay your parcel until the payment has been made.

 

Returns

Upon delivery of your order you have 14 days to register a return. Please register your return here.

Returns within the following EU countries; Sweden, Poland, Belgium, Austria and Ireland are free of charge and a prepaid label will be sent with the parcel.

 

Return orders made from other EU countries or non-EU registered countries are to be paid by the customer.

 

When returning from a non-EU registered country please be aware that we do not cover the return expenses, duty or VAT and this will not be refunded. You must send with all costs covered and arrange return shipment from your location to our warehouse. If this does not happen, we cannot accept the return parcel and it will be returned.

  

Return orders must be shipped directly to:

 

DSV
Mossvej 27
8700 Horsens
Denmark

Port 706-708
Att : Dea Kudibal

 

Remember to get a proof of postage together with a tracking number. Dea Kudibal can not be held liable for packages sent without proof of postage and tracking. 

Goods must be returned unused and must be returned with the original price tag.

Once a return order has been received by our warehouse please allow 5-10 business days for us to process your return and issue a refund. Refunds will be credited back to the original form of payment.

 

Miinto orders
For questions regarding Miinto orders pls. contact Miinto customer service.

You can find the support phone number or chat function on the country-specific Miinto website.