ORDER

Once you have selected the items you want and placed them, please fill out your personal information such as name, address and payment information, once this is done, you will receive a confirmation by e-mail.

 

Please note that this is not the final order confirmation, you will receive your final order confirmation and receipt once the payment is approved and the product is registered in our warehouse. It is only an electronic acknowledgement of the receipt of your order. Dea Kudibal retains the rights to cancel the order due to typographical errors, technical problems, delivery failures and similar situations.

 

Orders that have not yet been shipped by Dea Kudibal may be cancelled without costs by contacting our customer service on following email-address: customerservice@deakudibal.com or by phone: +44 208 068 9671 

 

 

RETURN AND EXCHANGE

Dea Kudibal offers a 14 days return policy from the day you receive your goods.

 

Returns and exchanges within the following EU countries; Denmark, Sweden, Germany, Poland, Belgium, and Austria are free of charge and a prepaid label will be sent with the parcel. Return and exchange orders made from other EU countries or non-EU registered countries are to be paid by the customer.

 

All returns must be by post and packages should always be sent with delivery. We cannot take responsibility for packages that are not sent with delivery receipt.

 

Goods must be returned unused and must be returned with the original price tag. When we have received the product and accepted the return, we will transfer the purchase amount back to your account as soon as possible.

 

 

PAYMENT

In order to place an order on the Dea Kudibal webshop you must have a valid credit card. When you place an order with your credit card the amount will be verified and reserved on your bank account. Once the order has been shipped, the amount will be withdrawn from your account.

 

We accept the following types of credit cards: Visa/Dankort, Visa, Visa Electron, MasterCard, MasterCard debet, Maestro & Mobilepay.

 

 

DELIVERY

We offer free shipping on purchases above 65 EUR within the EU - in Denmark on purchases above 500 DKK. 

 

For purchases less than 65 EUR/500 DKK the shipping cost is 45 kr. within Denmark and 10 EUR for other countries.  

 

If you order from a non-EU country it is your responsibility to follow your county’s tax and duty regulations, which Dea Kudibal cannot be held responsible for.

 

Due to Brexit we can only ship orders to the United Kingdom above: 165 EUR/ 142 GBP. Customs will be charged locally upon arrival in the United Kingdom. Pls. check the local customs rules for further information.

 

Fast delivery is important for us, which is why we try to ship all parcels within 1-2 working days. You are always welcome to contact us for accurate information about your order. If a problem should occur with your order, we will contact you directly by e-mail.

 

Delivery to China

All orders which are to be shipped to China must be requested through Dea Kudibal’s WeChat store account. Please make sure to place the order through WeChat as well as direct all questions regarding your purchase. For further information about return and delivery in China please contact elevenlhy@sina.com .