Terms & Conditions

ORDER

Fast delivery is important for us, which is why we try to ship all parcels within 1-3 working days.

Once you have selected the items you want and placed them, please fill out your personal information such as name, address and payment information, once this is done, you will receive a confirmation by e-mail.

 

Please note that this is not the final order confirmation, you will receive your final order confirmation and receipt once the payment is approved and the product is registered in our warehouse. It is only an electronic acknowledgement of the receipt of your order. Dea Kudibal retains the rights to cancel the order due to typographical errors, technical problems, delivery failures and similar situations.

 

The order will be shipped from our warehouse in Denmark.

 

 

RETURN AND EXCHANGE

Dea Kudibal offers a 14 days return policy from the day you receive your goods.

 

Returns and exchanges within the following EU countries; Denmark, Sweden, Germany,  Belgium, Austria and Luxemburg are free of charge and a prepaid label will be sent with the parcel. Return and exchange orders made from other EU countries or non-EU registered countries are to be paid by the customer.

 

All returns must be by post and packages should always be sent with delivery. We cannot take responsibility for packages that are not sent with delivery receipt.

 

Goods must be returned unused and must be returned with the original price tag. When we have received the product and accepted the return, we will transfer the purchase amount back to your account as soon as possible.

 

 

PAYMENT

In order to place an order on the Dea Kudibal webshop you must have a valid credit card. When you place an order with your credit card the amount will be verified and reserved on your bank account. Once the order has been shipped, the amount will be withdrawn from your account.

 

We accept the following types of credit cards: Visa/Dankort, Visa, Visa Electron, MasterCard, MasterCard debet, Maestro & Mobilepay.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice

Please note that you can only use Klarna as payment method, if your country uses EURO.

 

 

DELIVERY

 

If you order from a country outside the EU please note that local import charges (customs duty, sales tax) may occur. The customer is responsible for the payment of import duty, taxes or other import fees. The countrys customs may delay your parcel until the payment has been made.

 

For our U.S customers please note that you will be charged import duties and taxes when the parcel reaches the U.S currently around 50-60% on top of the invoice value. These charges determined by U.S. Customs and Border Protection and are not included in our product prices or shipping rates and must be paid by the recipient upon delivery.

 

You are always welcome to contact us for accurate information about your order. If a problem should occur with your order, we will contact you directly by e-mail.

 

Delivery to China

For further information about return and delivery in China please contact Janne Harder: janne@deakudibal.dk